Support and maintenance: updates, changes and SLA response after project delivery
After delivery the system keeps living: new staff arrive, processes change, updates come out. The plan covers staff questions, tuning and integration monitoring with SLA-based response.
What the client gets
- An answer to a staff question within working hours under the SLA.
- Tuning for changed processes within the plan’s hours.
- Integration monitoring: we see a failure before you do.
- A monthly report on hours used.
What is included
- SLA response from 4 business hours
- Tuning hours per the chosen plan
- Integration and backup monitoring
- Monthly report
Not included in the price
- New modules and links beyond the plan’s hours
- Vendor licences and subscriptions
- Round-the-clock response — a separate plan
Prices are in US dollars for clients outside Uzbekistan and are effective from 11 September 2026. Prices in sum are published on the Russian and Uzbek versions. Indicative estimate, not a public offer.
Four stages with clear timelines
- 01 2–5 days
Discovery
We look at how processes run today and record data and bottlenecks. The output is a specification and a firm estimate.
- 02 2–5 days
Design
We agree the structure, roles, procedure and links between systems on one page.
- 03 1–16 weeks
Implementation or development
We configure, migrate data, build interfaces, connect integrations and train by role.
- 04 30 days
Support
For a month we answer questions and adjust to real use. Afterwards — under a maintenance plan.
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Frequently asked questions
What if the plan’s hours are not used?
Tell us what needs to be done
Describe the task and we will contact you during working hours.